Privacy Policy
Trace Register – Privacy Statement
This Privacy Statement describes our privacy practices for TR5 Full-chain Traceability Platform, our internet-delivered full chain traceability and communications software platform for the global food industry (our “Software Service”). It governs all of your use of the Software Service, whether you access it from our application portal on our Web site at https://www.TraceRegister.com or from any other mobile applications, mobile sites, widgets, portals or other internet points of presence that we make available to you (collectively, our “Site”).
Trace Register is committed to respecting the confidentiality of our users’ personal and business information. That said, a core function of the Software Service is to facilitate sharing and analysis of product, logistical, certification, and other information among suppliers, buyers, processors, distributors and other companies who have business relationships with each other. Since the fundamental nature of the Software Service involves sharing of data, we encourage you to familiarize yourself with this Privacy Statement. If you have any questions about our privacy practices or how the Software Service works, please email us at inquiry@TraceRegister.com.
1. SCOPE OF PRIVACY STATEMENT; ELIGIBILITY
Scope. This Privacy Statement describes our privacy practices with respect to our Software Service and Site. It applies to personal information we collect about you and the information we collect about your company via the Software Service. When we use the terms “you” and “your” below, we mean your company, but we also describe our treatment of information (including payment information and other personally identifiable information) submitted by individuals. By using or accessing our Site or Software Service, you agree to this Privacy Statement and our User Agreement.
This Privacy Statement covers our TR5 Full-chain Traceability Platform. We may release new products or services on the Site from time to time, which may be governed by separate privacy policies or by modifications to this Privacy Statement. Any modifications we make to this Privacy Statement will take effect with respect to such new products and services as soon as we post them. Also, this Privacy Statement covers only our Site; it does not cover third party Web sites or applications to which you may find links on our Site.
Eligibility. Before you can use our Software Service, you must first receive a user name and password from us. If you are interested in using the Software Service, please contact us at inquiry@TraceRegister.com.
- To better understand your needs.
- To improve our services and products.
- To send you promotional emails containing the information we think you will find interesting.
- To contact you to fill out surveys and participate in other types of market research.
- To customize our blog according to your online behavior and personal preferences.
2. INFORMATION WE COLLECT AND RECEIVE ABOUT YOU
Information You Provide When You Use the Software Service. When you use the Software Service, we obtain the following categories of information about you:
Account Information. In order to use the Software Service, you are required to provide or verify certain identifying information about your company, including (1) the first name, last name, email address and title of a company contact, (2) a corporate name, country, postal code, street address, telephone number and fax number for the company, (3) information about the role the company typically plays in its supply chain (buyer, processor, retailer, etc.), (4) user names, passwords, and other login credentials, and (5) other similar information we may request from time to time (“Account Information”).
Billing Information. In order to purchase a subscription to the Software Service, you will be required to provide us with financial qualification and billing information, such as billing name, address and payment information (“Billing Information”).
Correspondence. We may receive emails from you and other users from your company (for example, in connection with customer support inquiries or for training purposes). We use and retain these emails as described below.
Product Traceability Information. The Software Service allows you to provide product traceability information about products and/or specific shipments of products in what the Software Service calls “PTI”. As more fully described in the “Information You Exchange With Your Supply Chains” section below, the Software Service allows you to exchange PTI with third parties (your “Trading Partners”), whether or not they use the Software Service. PTI can include, but is not limited to, a variety of information about the source and attributes of product shipments, including the identity of and contact information for your suppliers, the product’s common and scientific name, a certificate or certification document, a lab report, shipping lot number, production date, production method, per unit weight, total net weight or other quantity measurement, scientific name, country of origin, feed, treatments, and added ingredients. The Software Service also allows you and your Trading Partners to attach files and content to PTI. We do not review or control the information included in these attachments (or in any data you, your Trading Partners, or any other user may exchange through the Software Service), so you should take care to avoid including sensitive data or information in them that you do not want to exchangewith your Trading Partners. You may also exchange PTI with your Trading Partners outside the Software System, for example, through your email service.
Information We Collect Automatically When You Use Our Platform. We receive and store certain types of information whenever you interact with our Platform. We keep track of your “clicks” and pages you view on our Web site. We use “cookies” and obtain certain types of information when your Web browser accesses the Site, such as the Internet Protocol (IP) address of your computer, information about your browser software and operating system, and the date and time you access our site. “Cookies” are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide certain features on the Site. The “Help” feature in most Web browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable some cookies altogether. Keep in mind, however, that disabling cookies may prevent you from logging into the Software Service or result in some features of the Software Service not working properly.
3. HOW WE USE YOUR INFORMATION
To Provide, Manage and Improve the Site and Our Services. We use Account Information and information in PTI to make the Software Service and its features available in a manner consistent with our User Agreement and this Privacy Statement. For example, we use information in emails you send us to provide customer support and training, and we use PTI in order to operate the Software Service. We use Billing Information to process and collect payments. And we use information about your activity on the Site to improve the features of our Software Service.
To Contact You. We will use Identification Information to contact you with service-related announcements and notifications.
4. INFORMATION YOU EXCHANGE WITH YOUR SUPPLY CHAINS
Our blog contains links that lead to other websites. If you click on these links [company name] is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
In this Section, we use “Supply Chain” to mean groups of companies, such as suppliers, buyers, processors, wholesalers and retailers, that are involved at some point with a specific shipment of product (a “Shipment”) during its path to eventual sale to the consumer. We use the term “Supplier” to refer to a company that identifies you in the Software Service as the recipient of their Shipment. We use the term “Buyer” to refer to a company that you identify in the Software Service as the recipient of a Shipment from you.
Our Software Service is designed to facilitate communications by and among members of your Supply Chain. We do not take an active role in any transactions. Instead, our Software Service is merely a venue through which you may elect to communicate and exchange information related to your transactions. We do not endorse or recommend any particular users or products, and you agree that we are not responsible for acts, omissions or misstatements by any member of your Supply Chain, nor for the accuracy or reliability of any content or data submitted to the Software Service by you or members of your Supply Chain.
Sharing Information Outside the Software Service
Once you or your Trading Partners exchange information through any mechanism, including the Software Service, we do not control how that information is used or further disseminated. You should take care not to exchange sensitive information with Trading Partners with whom you do not have a relationship of trust.
5. HOW WE SHARE YOUR INFORMATION
We do not share any of your AccountInformation, Billing Information, PTI or correspondence with other users or any third parties except under the circumstances described in Section 4 and this Section 5.
Third Party Service Providers. We may rely on third party service providers to assist us in operating the Site. For example, we may use third parties to host our Site and payment processors to process credit card payments. We seek to obtain appropriate contractual and technical protections to limit these third parties’ use and disclosure of your information.
Business Transfers. If Trace Register is (or its assets are) acquired by another company, user information would almost certainly be among the assets transferred to the acquirer. In the event of such an acquisition, the Privacy Statement in force at the time would continue to apply to your information.
To Protect Trace Register and Others from Liability or Harm. We release posted content and user information, including contact information, when we believe we must do so to comply with the law, to enforce our User Agreement, or to protect the safety and rights of Trace Register itself or our users.
With Your Consent. In addition to the circumstances described above, we may also share your personal information or content with third parties when you give us your consent to do so.
6. HOW TO VIEW AND EDIT YOUR INFORMATION
Contact and Profile Information. You or your company administrator can view your company’s contact and profile information at any time from your Account page. You are responsible to keep a current email address and other contact information on file with us.
Product Traceability Information. Though you can view your own PTI and those that have been provided to you at any time, it may not be possible to delete or modify certain information within them once posted. If you have concerns about the accuracy of data you have submitted, you may contact us at inquiry@TraceRegister.com and we will work with you to resolve them.
7. ACCOUNT DEACTIVATION AND DELETION OF DATA
If you wish to de-activate your account, please email us at inquiry@TraceRegister.com requesting account deletion. When an account is deleted, all Account Information and PTI that you provided to your Trading Partners before you deleted your account in will remain available to those Trading Partners. We also maintain certain Account Information, such as company contact name, address, and email addresses, in a master contact list available to all users of the Software Service, even after your account is deleted. We retain Billing Information in order to comply with accounting requirements and in accordance with our standard archival and backup procedures. Finally, we may retain email correspondence you send us in connection with support and training inquiries indefinitely (but we do not share this information with any other users except under the circumstances described in Section 5 above). Otherwise, except as described in this Section 7, all Account Information and other information (other than PTI) you enter into the Software Service will be deleted within sixty (60) days after you deactivate your account in accordance with our standard procedures. We may retain archival, backup copies of information for a longer period of time, but if we do so, we will not share or disclose such backup copies with any third parties except our service providers who need to access them to provide services to us and who are contractually bound to keep them confidential. You acknowledge that, because of the nature of the Software Service, some of your PTI will remain in the Software Service after your account is de-activated, and will remain accessible to other members of your Supply Chain in accordance with this Privacy Statement. We will retain your data for at least 30 days after account de-activation; thereafter, we have no obligation to retain or make it available to you.
8. SECURITY
We take the privacy and security of your information seriously. We take industry standard technical precautions to maintain the security and integrity of your information stored on our systems, including storage of your Account Information and other information on a secure server behind a firewall. We also maintain industry standard administrative safeguards, limiting access to your information to those of our personnel who need access in order to perform their job functions, and who are bound by confidentiality obligations to refrain from disclosing your personal information other than as described in this Privacy Statement.
9. MODIFICATIONS TO THIS PRIVACY STATEMENT
We may modify this Privacy Statement at any time. If you maintain a Trace Register account, we will notify you, at the email address you provide to us when you register for an account, of any material modifications to this Privacy Statement. All such changes will take effect thirty (30) days after we post the updated Privacy Statement; except that no such modifications will be binding on you if they expand our rights to share your PTI or personally identifiable information without providing you with a means (including email or settings available on the Service) to prevent or opt out of such additional sharing.
10. EU/EEA RESIDENTS AND GDPR
We may transfer information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy. For transfers involving the personal data of EU or EEA residents, we will follow all applicable laws.
The EU General Data Protection Regulation (GDPR) grants residents of the EU and EEA the following rights with some limitations: the right not to provide consent or to withdraw consent at any time; the right to obtain confirmation as to whether or not we collect or process personal data concerning you and the right to request copies of such personal data; the right to require that we correct any inaccurate personal data concerning you; the right to request that we erase personal data concerning you, the right to request that we restrict the processing the of the personal data that we have collected about you or to stop processing it altogether; the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, machine readable format and the right to request our transfer of that data to another entity where technically feasible; the right to request that we stop sending you marketing communications; the right to not be subject to a decision based solely on automated processing that produces legal effects or similarly affects you; and the right to lodge complaints with the supervisory authority if you believe that our processing of personal data relating to you infringes the GDPR.
11. GOVERNING LAW
This Privacy Policy is governed by the internal laws of the State of Washington, without regard to its conflicts of law rules, and you hereby consent to exclusive jurisdiction and venue in the state and federal courts located in Seattle, Washington for any dispute arising out of this Privacy Policy. If you have any questions about the Privacy Policy, please contact us at: Trace Register, Attn: Legal, 20126 Ballinger Way NE, Suite #117, Shoreline, WA, 98155, or legal@TraceRegister.com.